Privacy Policy
Effective Date: September 18, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Distinctive Home Improvement LLC (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing, promotional, or other purposes unrelated to providing our direct services. Text messaging originator opt-in data and consent are handled in accordance with the terms described below.
1. Information We Collect
We may collect the following types of information:
Personal Information
Name
Email address
Phone number
Physical address or project location
Information submitted when requesting a quote or contacting us
Communication opt-in records and consent information
Non-Personal Information
IP address
Browser and device information
Website usage and analytics information
Cookies and similar technologies
Customer Communications
Records of inquiries and service requests
Appointment or consultation information
Project details and preferences
Customer feedback and communication history
2. How We Use Your Information
We may use collected information to:
Respond to inquiries and quote requests
Provide kitchen remodeling, bathroom remodeling, and other home improvement services
Schedule consultations and appointments
Communicate with you regarding your requested services
Send appointment reminders and service-related updates
Improve our website and customer experience
Maintain records of communication preferences and consent
Protect against fraud, misuse, or security threats
Comply with applicable legal requirements
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into SMS communications from Distinctive Home Improvement LLC, you agree to receive text messages related to our services, which may include appointment reminders, quote follow-ups, customer support messages, and important service updates.
Opt-In & Consent
You will receive SMS messages only after providing consent to receive them.
We may maintain records of SMS opt-in actions and communication preferences.
Consent to receive text messages is not a condition of purchasing goods or services.
Opt-Out Instructions
You may stop receiving SMS messages at any time by replying STOP to any message.
After opting out, you may receive a final message confirming that you have been unsubscribed. You will not receive additional SMS messages unless you subsequently opt in again.
Message Frequency
Message frequency varies depending on your interactions with Distinctive Home Improvement LLC and the services you have requested.
Help & Support
Reply HELP for assistance or contact us at:
Phone: (336) 781-9068
Email: info@distinctivehomeimprovementsllc.com
Carrier Information
Message and data rates may apply. Wireless carriers are not responsible for delayed or undelivered messages.
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement reasonable measures to safeguard SMS opt-in information and consent records.
4. Information Sharing & Disclosure
Distinctive Home Improvement LLC does not sell, rent, or trade your personal information.
We may share limited information with service providers that assist us in operating our business, such as:
Website and hosting providers
Appointment scheduling systems
Customer communication platforms
Payment processors
Contractors or service providers necessary to support requested services
SMS messaging providers used to deliver messages you have consented to receive
We may also disclose information when required by law, legal process, court order, or valid governmental request, or when reasonably necessary to protect our rights or the rights and safety of others.
All of the categories above exclude text messaging originator opt-in data and consent. Such information will not be shared with third parties for marketing or promotional purposes.
5. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.
However, no method of transmitting information over the Internet or storing information electronically is completely secure, and we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
Analyze website traffic and usage
Remember visitor preferences
Improve website functionality
Improve the user experience
Evaluate the performance of our website
You may adjust your browser settings to limit or disable cookies. Some website features may not function properly if cookies are disabled.
7. Your Rights & Choices
You may contact us to:
Request access to personal information you have provided
Request corrections or updates to your information
Request deletion of certain personal information, where applicable
Withdraw consent for future communications
Opt out of marketing emails using the unsubscribe option provided
Opt out of SMS messages by replying STOP
To make a privacy-related request, contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites or services. Distinctive Home Improvement LLC is not responsible for the privacy practices, security, or content of those third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, services, or legal requirements.
Any updated version will be posted on this website with a revised effective date.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Distinctive Home Improvement LLC
516 Ashland St
Archdale, NC 27263
Phone: (336) 781-9068
Email: info@distinctivehomeimprovementsllc.com
Website: distinctivehomeimprovementsllc.com
By using our website and services, you acknowledge this Privacy Policy.